Tip # 4-7

First of all I apologize for the missing days...

Tip#4: Manage the unconventional handshake:

What do you do when you are meeting someone who is clearly disabled? Avoid reaching for their hand and then pulling it back quickly. Issue a verbal greeting, pause, and observe the appropriate body language and act accordingly. Let the other person set the tone.

Tip #5: Turn a social gaffe into a positive experience.

Everyone experiences it at one time or another in their life. Most of oh so many times. We make a serious misstatement during an important presentation. Ann Marie's rule: Keep Your Composure!

Tip #6: Don't say "I'm Sorry" automatically

This is a very important tip I need to keep in mind. Every time someone gives me feedback and it's opposite of what I've done or presented I start off with an I'm sorry. Instead of jumping into an 'I'm sorry', I should thank them for their feedback and keep going. According to Ann Marie, a Thank you,is both appropriate and optimistic.

Tip#7: Handle name lapses gracefully

When you forget some one's name: Rule Number One: Don't ask, "Who you are." Instead ask kindly how that person has been and let them know it was great to see them. Hopefully, he or she will mention something that will trigger a name. If you still can't remember their name, be cordial and simply avoid using a name of any kind.